Monitoring offline
Solar monitoring offline? Get your data — and your visibility — back.
When monitoring goes dark you can't see faults, verify production, or report to owners and incentive programs. OnForce Solar reconnects data loggers, gateways, and inverters so you know your system is working.
Commercial systems in New York, New Jersey & Connecticut. Servicing solar since 2008.
Signs your monitoring needs attention
- Portal shows "offline", "no communication", or stale data
- Gaps in production history or missing days
- Some inverters reporting while others are not
- Revenue-grade meter data missing for SREC or REC reporting
- Alerts stopped arriving entirely
- Changed internet provider, router, or IT network recently
What usually causes it
New routers, firewalls, ISP switches, or IT changes that cut off the data logger.
Expired SIM plans, 3G sunset, or weak signal in equipment rooms.
Power supply, SD card, or hardware failures in the communication device.
Broken RS-485 or Ethernet links, wrong addresses, or outdated firmware.
How we get monitoring back
- 1Tell us your monitoring platform and when data stopped — we check remotely first.
- 2On site, we test power, network, cellular, and inverter communication links.
- 3We repair or replace loggers, modems, and cabling and update firmware.
- 4We confirm live data in the portal and set up alerts so you know if it drops again.
Common questions
Is my system still producing if monitoring is offline?
Often yes, but you can't know for sure. We recommend checking the inverters on site or having us confirm.
Do you work with my monitoring platform?
We work with AlsoEnergy, SolarEdge, Enphase, SMA, Locus, and other common commercial platforms.
Can you monitor the system for us going forward?
Yes — ongoing monitoring is included in our maintenance contracts.